Product Designer & Architect  ·  10 Years  ·  IndiGo Airlines

Designing the
moments that
move millions.

I architect and design end-to-end digital experiences. From information architecture to shipped product — I build what others only sketch.

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Open to new roles
Pooja Sharma
10
Years experience
300K+
Daily users impacted
04
Case studies
Product Design· Information Architecture· Design Systems· User Research· Front-end Development· Interaction Design· Prototyping· Product Design· Information Architecture· Design Systems· User Research· Front-end Development· Interaction Design· Prototyping·
Selected work

What I've built

04 case studies
01
Web Check-in Reimagined
Reduced a 7-step check-in flow to 4. Removed 11 redundant interactions. 300,000 passengers daily.
UX Redesign User Research Flow Architecture
↗
02
IndiGo Design System
Built IndiGo's first unified design system from scratch — 17 pages, 6 foundations, 11 components.
Design System Component Library Tokens
↗
03
6E Shop — Marketplace
Greenfield — zero to shipped. IndiGo's first embedded retail marketplace, turning flight traffic into revenue.
Greenfield E-commerce New business
↗
04
Ground Staff Operations Tool
Paper to mobile. Internal tool for IndiGo gate agents managing boarding in real-time. Zero error tolerance.
Internal Tool Expert Users Mobile
↗
I design with a front-end engineer's precision and a researcher's empathy.

My career began in code — building responsive interfaces for IndiGo. In 2021 I shifted fully into UX, bringing technical depth to every design decision. I know what's buildable before I open Figma.

At IndiGo I've architected and led UX for some of India's most high-traffic digital products — experiences used by millions of passengers every single day.

( 02 )   About me

The designer behind the work

10 years inside one of India's most complex, high-volume digital products. I architect information, design systems, and ship experiences used by hundreds of millions of people.

When a user books a flight without friction — that's the work. Invisible, intentional, impactful.

Recognition
🏆
6e Claps
IndiGo's highest employee recognition · 2024
⭐
You Made It Happen
Excellence in delivery · IndiGo · 2022
🤝
Best Collaborator
Cross-functional team recognition · 2021
Design craft
User Research Interaction Design Visual Design Prototyping Usability Testing
Systems thinking
Design Systems Component Libraries Design Tokens IA Architecture Figma
Technical edge
HTML & CSS JavaScript Dev Handoff Front-end Dev
Experience
2022 – Now
Assistant Manager — UI/UX
IndiGo Airlines, Gurgaon
2019 – 2022
Senior Executive — Front-end Design
IndiGo Airlines, Gurgaon
2015 – 2019
Associate IT — Front-end Designer
Adecco, Gurgaon